Refund policy

Full refund for 14 days

If you bought a paid plan and haven’t used it yet (no guest has uploaded content to your album), you can request a full refund within 14 days of payment.

How to request it

Write to us at hola@albunear.com from the email you use to sign in to the dashboard, including your order number (you can see it in the dashboard, for example #1001). We process the refund within 5 working days, using the same payment method.

When it doesn’t apply

Once the album has received photos or videos, the service is considered provided and refunds are not accepted, unless there is a technical fault attributable to us that prevents its use.

Plan upgrades

If you upgraded your plan by paying the difference, the refund is calculated on the amount paid for that upgrade, under the same conditions.

Gifts

Gift codes and albums included in other services (for example, Deluxe invitations) are not refundable separately.